Privacy Policy

Nouriq Wellness Pvt Ltd ("NOURIQ", "we", "our", or "us") operates this website and the associated services through which we offer farm-controlled egg products delivered directly to homes.

This Privacy Policy describes the types of information we collect, how we use and protect it, and the choices available to you. We encourage you to read it carefully.

Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

• Full name and contact details (phone number, email address)
• Delivery address and pincode
• Payment information (processed securely via our payment gateway — we do not store card or bank details)
• Order history and subscription preferences
• Messages or enquiries submitted through our contact form or messaging channels
• Feedback, reviews, or ratings you submit

Information Collected Automatically

When you browse our website, we automatically collect certain technical data:

• IP address and approximate location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time spent, and links clicked
• Referring website or search query that brought you to us
• Cookie identifiers and session data (see Section 5)

Information from Third Parties

• Payment verification data from our payment processing partner
• Delivery status updates from our logistics and fulfilment partners
• Aggregated analytics data from our website analytics provider
• Marketing engagement data from our communication service provider

We use the information we collect for the following purposes:

We do not sell, rent, or trade your personal information to any third party.

We may share information with trusted service providers who assist in running our operations, including:

• Payment processing— our payment gateway partner (we do not store card details)
• Order delivery— logistics and courier partners, limited to name and address
• Communications— SMS, email, and messaging notification platforms
• Website analytics— aggregated, anonymised usage data only
• Legal authorities— only when required by applicable Indian law

All third-party service providers are contractually obligated to handle your data only for the stated purpose and in accordance with this policy.

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies— required for the website to function (cart, session management)
• Analytics cookies— help us understand how visitors use our site (anonymised data)
• Preference cookies— remember your pincode and display preferences
• Marketing cookies— used only with your consent for personalised offers

You may disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the website.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Indian law.

• Order and transaction records — retained for 7 years (GST compliance)
• Active account data — retained while your account remains active
• Marketing preferences — until you withdraw consent or unsubscribe
• Support communications — up to 2 years from the date of resolution
• Anonymous analytics data — up to 26 months

Upon the expiry of the applicable retention period, your data is securely deleted or irreversibly anonymised.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the following rights with respect to your personal data:

• Right to access— request a copy of the personal data we hold about you
• Right to correction— request correction of inaccurate or incomplete data
• Right to erasure— request deletion of your data (subject to legal retention obligations)
• Right to withdraw consent— opt out of marketing communications at any time
• Right to grievance redressal— raise a complaint with our Data Protection Officer

To exercise any of the above rights, write to us at hello@nouriqwellness.com.

We implement appropriate technical and organisational measures to safeguard your personal information, including:

• HTTPS encryption across all pages and transactions
• Payment data handled exclusively by our certified payment gateway partner — we never store card details
• Role-based access controls limiting who can access customer data internally
• Regular security reviews of our systems and third-party integrations

While we take all reasonable precautions, no system is entirely immune to risk. We encourage you to keep your account credentials secure and to contact us immediately if you suspect any unauthorised access.

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

If you believe we have inadvertently collected data from a person under 18, please contact us at hello@nouriqwellness.com and we will delete the information without delay.

We may revise this Privacy Policy periodically to reflect changes in our practices, applicable law, or business operations. The revised policy will be posted on this page with an updated "Last Updated" date.

For material changes, we will notify registered customers via email or a prominent notice on our website prior to the change taking effect.

For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact us: